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Author Topic: 1,300 passengers affected after Genting Dream cruise cancelled over technical is  (Read 738 times)
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eUoNyM~ ๑۩۞۩๑
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« on: May 04, 2018, 01:45:52 AM »

03 May 2018 08:07PM (Updated: 03 May 2018 09:31PM)
Read more at https://www.channelnewsasia.com/news/singapore/genting-dream-port-klang-cancelled-cruise-ship-technical-issues-10199262

SINGAPORE: A total of 1,300 passengers were affected when a Genting Dream cruise was cancelled on Wednesday (May 2) due to technical issues.

The passengers had been expected to board the ship from Singapore to Port Klang, said a spokesperson from operator Dream Cruises.

The company had said in a notice on its website that "due to technical issues, (it was) required to cancel Genting Dream's two-night Port Klang cruise departing on 2 May 2018 at 2100".

It said it was offering the passengers a full refund, including on the cabin fare and port charges. It also said that as a gesture of goodwill, it was offering passengers a complimentary two-night weekday cruise valid until Nov 30 this year.

In a Facebook post, Singapore Cruise Society said that on its way back to Singapore, the Genting Dream cruise ship encountered technical issues related to its engines and had to engage four tugboats to pull it to the dock.

The ship's return to Singapore was delayed with 3,000 passengers on board, the Dream Cruises spokesperson confirmed.

To "minimise the inconvenience of affected passengers", Dream Cruises staff presented them with "additional onboard activities and entertainment", as well as light refreshments, said the operator. Affected passengers also received S$200 worth of Future Cruise Credit.

Genting Dream was docked at the Marina Bay Cruise Centre at 6.20pm, and guests disembarked while those expecting to board for their trip to Port Klang had to be "sent home", according to another Facebook post by the Singapore Cruise Society.

Dream Cruises said that when the ship arrived in Singapore, it worked to ensure the availability of transport services and accommodation for affected passengers, and also "covered and assisted in the accommodation and flight re-bookings for affected overseas passengers".

One of the passengers who was expecting to travel to Port Klang, Ms Aye Thida, said she arrived at the cruise centre early at 2pm. Check-in for the trip was meant to be at 5pm, but she was told it would be late due to "engine problems".

"They only informed us after 4pm that it was cancelled. Before that we were just waiting there to check in," she told Channel NewsAsia. 

Ms Aye Thida, who paid S$1,030 for two people, said she was among more than 100 passengers who were turned away at the time.

She also said that she went to the Dream Cruises office when the compensation email had not arrived by Thursday morning.

"They said they would refund to my account within 10 weeks and also offered the complimentary cruise," she said.

Said Dream Cruises: "The company has initiated a thorough technical investigation and we will update affected passengers soonest possible on future cruises.

"The well-being of our guests and crew remains our top priority and we would like to stress that this issue will not compromise the safety of our guests or crew."

Source: CNA/hs
Read more at https://www.channelnewsasia.com/news/singapore/genting-dream-port-klang-cancelled-cruise-ship-technical-issues-10199262
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« Reply #1 on: May 04, 2018, 01:47:17 AM »

hope u r not one of those affected
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« Reply #2 on: May 04, 2018, 05:17:53 PM »

i sea sick so no cruise 
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« Reply #3 on: May 07, 2018, 07:50:12 AM »

Sure or not?
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« Reply #4 on: May 07, 2018, 10:38:31 AM »

and afraid of height so no air flight  Shocked
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« Reply #5 on: May 08, 2018, 08:05:52 AM »

Bluff people again.. But anyway whatever u like to say la
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« Reply #6 on: May 08, 2018, 08:06:39 AM »

Afraid of height can take middle no need to see outside
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« Reply #7 on: May 08, 2018, 03:26:14 PM »

afraid air crash 
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« Reply #8 on: May 09, 2018, 01:46:43 AM »

rich people scared of death huh?
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« Reply #9 on: May 09, 2018, 09:26:19 AM »

cos got money afraid to mati.....no money satu orang  Neh Neh
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« Reply #10 on: May 10, 2018, 01:42:29 AM »

ya ya.. datz y u scared.. coz u rich meh~
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« Reply #11 on: May 10, 2018, 01:42:52 AM »

satu orang = one person?
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« Reply #12 on: May 10, 2018, 09:35:42 AM »

yup.....smart alex 
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« Reply #13 on: May 11, 2018, 07:49:54 AM »

Not as smart as u
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